Q1: How is the quality of your replica bags?
A1: Each of our bags has impeccable guarantees quality by the artistry skilling .Our gifted artisans dedicate their attention to crafting the bags with utmost care and state-of-the-art workmanship.
Q2: Is the look and feel of your bags the same as the originals?
A2: Once you receive the bag, you will see and feel that these bags are almost identical to the original ones. They are made with great and finest material to make them look and feel exactly like the original.
Q3: Is there a high custom fee for my products?
A3: It depends. 95% of the packages from us will arrive to your hand directly without any fee from the customs. But some time, unhappy thing will happen to you that the customs will charge some fee from you, in fact, we can do nothing for you. So please consider this to your cost when you start this business. It is not good to expect us to share the custom fee together with you. We are sorry and beg you to understand it. We will do our best to avoid this question, such as send small packages to you and send to different shipping address or ship to your clients directly for you. But we can not guarantee 100% that the custom will not charge custom fee from you or your clients.
Q4: Can you do drop shipping?
A4: Yes, we can. Do ship the items to your customer directly. Importantly, you must offer me the address information’s (Receiver name, Address, Country, Zip, code, Telephone.) for the right person.
Q5: Do you do wholesale business?
A5: Yes, We welcome wholesale business. The more you got the better price you will get.
Q6: How long does it usually take to ship the package to my house?
A6: We usually arrange packages and ship them within 12 hours. Your order will be processed with our warehouse or suppliers and you can expect your package to be delivered within 4-7 working days. Sometimes there can be slight delay due to the delivering company or the weather, but your order will always be delivered and arrive within half a month.
Q7: What does the order status mean?
A7: Well, there are 4 status-levels in producing the order. And here we define them as below:
Pending: Only shown when payment of order still haven't yet arrived our company's account;
Processing: Shown when order just get/order being arranged here /order being checking in quality/ packing to be shipped (you will get an tracking number after that);
Delivered: Only shown when package has been shipped out;
Update: shown when order information like the tracking number and so on has changed or you get your items successfully, and we will inform you the update;
Q8: We’ve been charged through our credit card but status shows the package hasn't been shipped yet?
A8: Sometimes it will take some time to update tracking number information due to the system maintenance, especially during the holidays. In fact we did ship the order to you. During these times you may get your goods before the update the information and we will track your order till you get them successfully.
Q9: How to do if i want to cancel the order?
A6: To cancel an order, please contact our customer support service within 12 hours after you've placed the order. You may be asked to provide the order's information together with the reason of cancellation. Please be aware you must do it within 12 hours or else your order will be shipped out.
Q10: We ordered few days ago and we have not got our tracking number yet?
A10: Sometimes your e-mail systems block our e-mails which are regarded as spam emails. So please check your junk mails. If you still get nothing, please contact our customer servicer quickly. And we will reply you within 24 hours to meet your concerns.
