Shipping Time
Your order will be confirmed in 24 hours and handled in 48 hours, and 4-7 working days to your destination normally. We do not process your order on weekends or holidays. Allow an additional 1 to 2 business days for weekend orders. Thanks.
Below are the links of some common tracking web sites:
EMS: http://www.ems.com.cn/english-main.jsp (English).
UPS: http://www.ups.com/content/us/en/index.jsx (English).
http://www.ups.com/content/br/pt/index.jsx (Portuguese).
http://www.ups.com/content/ar/es/index.jsx (Spanish).
FEDEX: http://www.fedex.com/us/ (English).
http://www.fedex.com/us_espanol/ (Spanish).
DHL: http://www.dhl.com/publish/g0/en.high.html?main_index=yes (English).
http://www.dhl.com.ar/publish/ar/es.high.html (Spanish).
http://www.dhl.com.br/publish/br/pt.high.html (Portuguese).
TNT: http://www.tnt.com/country/en_us.html (English).
http://www.tnt.com/country/es_ar.html (Spanish).
http://www.tnt.com/country/pt_br.html (Portuguese).
Returning
We are committed to your complete satisfaction. All ordered items here are closely to the word here "what you see on our website are what you will get in 7 working days”. Before enjoying easy exchange & return policy, you must contact us with returning shipping address before sending the items back. All items sent back to us must be in their original condition and in unworn condition and with all tags attached and all original packaging included.
WE WILL NOT ACCEPT RETURNS OR EXCHANGES IF WE SENT YOU THE CORRECT PRODUCTS!!!
WE WILL ACCEPT RETURNS OR EXCHANGES IF WE SENT YOU INCORRECT PRODUCTS!!!
READ OUR POLICY AND MAKE SURE YOU SELECT THE CORRECT PRODUCTS, COLORS AND STYLES, AND ASK ANY QUESTIONS ABOUT THE PRODUCTS BEFORE YOU PURCHASE!
1. Return for exchange: incorrect items
-For faulty of the items, we would like to exchange them for you.
www.us-hermes.com ensures that you purchasing experience will be a pleasurable one.100% satisfaction Guarantee. We will exchange if we sent incorrect products or products are factory defective, Please feel free to contact us in 7 days, and return the item back to exchange in good condition (including the packing) within 7 days.
We have strict quality inspection system from material to finished products, all products quality is guaranteed. For defective or false products, we can replace and make up for you without any reason. But we are not responsible for shipping costs in either exchanges or returns, a 15% restocking fee may be applied to exchanges depending on each circumstance; it depends.Weekbag.com reserves the right To apply this charge to any exchange!
2. Return for Exchange: Different Items
After the items are dispatched, if you change your idea and would like other items instead, we may be able to exchange for you.
The items must be sent back to us within the NEXT DAY of your receiving them; we can't accept the items that expired the deadline.
We will send the replacement ONLY after we received your returns. You will have to pay a $40 for the Express Delivery which will take 5-6 working days.
Other status:
1. Different address information.
We will only ship to your shipping address, pls make sure that shipping address will be confirmed with the billing address. If you want to changer your address information, welcome to contact me within 24 hours.
2. Unclaimed Packages
We are not responsible for unclaimed packages. Any unclaimed packaged will not be resent! So make sure that you give me a valid address with the order and make sure you are available to claim your package. We will not resend orders returned due to being unclaimed by customers.
